How to Pay Your Rent in NSW

In New South Wales (NSW), tenants must pay rent on time and be offered at least one fee-free and convenient method of payment by their landlord or agent under the Residential Tenancies Act 2010. Sydney Realty Group provides multiple rent payment options to give you the freedom the choose what methods suits you best and without unnecessary fee.

Your lease and onboarding email will contain the different methods of payment we accept

Available payment options may include:

• Electronic Funds Transfer (EFT)
• Scheduled or recurring bank transfer (recommended)
• Optional third-party payment platforms (partners change in the future)
• Centrepay

EFT is a standard bank transfer from your bank account to the trust account listed in your lease or onboarding email. This is the most reliable and commonly used method, it is also a free payment option.

How to pay by EFT:

• Open your banking app or internet banking
• Add the payee using the account name and BSB/account number provided
• Enter the correct rent amount
• Enter your unique payment reference exactly as shown in your lease or onboarding email

Using the wrong reference will delay allocation of your payment.

From our own internal data, 8/10 tenants choose to set up a recurring payment through their bank to avoid missed payments and save themself time of making a payment every week, fortnightly or monthly.  

Before setting your scheduled transfer:

• Confirm the payment frequency matches your lease
• Confirm the rent amount is correct
• Double-check the payment reference or CRN

If your rent amount changes, you must update your scheduled payment to avoid underpayments or overpayments, which will create part payments on your ledger.

We have partnered with the multi-award-winning rental payment platform SimpleRent, which allows tenants to pay rent using a credit card. Under NSW rental laws, tenants must have access to at least one fee-free method of paying rent, such as EFT or BPAY however Simplerent offers another layer of flexibility to our tenants. To access your SimpleRent payment link click here

From 2 March 2026, NSW Fair Trading will implement changes to NSW rental laws that require landlords and agents to support the use of Services Australia’s Centrepay service where a tenant elects to use it. Centrepay is a voluntary bill-paying service available to eligible Centrelink recipients that allows rent to be deducted directly from their government payments. Sydney Realty Group will facilitate Centrepay deductions where requested in accordance with NSW legislative requirements. Further updates will be provided by NSW Fair Trading in March 2026, and we will update our tenants with more information as it becomes available.

Scammers may impersonate property managers and request urgent payments to a new banking detail for your rent, bond, holding deposit or tenant invoices

To prevent Business Email Compromise (BEC), follow these three rules before making any payment:

• Refer to your Lease Agreement: Official trust account details are always listed in your lease.
• No-changes policy: Sydney Realty Group does not change bank accounts - we have kept the same trust account for ever 20 years!
• Confirm by phone: If unsure, call us using the number in your lease agreement or contact your Property Manager directly — never use the phone number in a suspicious email.
• Always check the sender’s email ends in @sydneyrealtygroup.com.au
• If unsure, pause and verify before paying