Things to Note During Repairs

We aim to structure our repair process as simply as possible for everyone involved. Read on to find out how our repairs are carried out and what to expect on the day.

Once you have lodged your repair request and we have confirmed it to be the landlord’s responsibility to fix, we will send out a work order to our team of qualified tradespeople.

• To carry out the works, we will also provide them with your contact details.
• Our trades team will contact you to arrange a suitable time for access.
• Once they have inspected the property, they will know exactly what’s needed to fix the issue. For simpler items, they will be able to complete the repair on the same day. For more complicated issues, new parts may need to be ordered, and they will contact you again at a later date for a return visit.
• Once the work order has been completed, the tradesperson will clean up the workspace and leave the site.

A couple of things to note:

• If you have a pet, please ensure they are kept separate from the work site so they do not escape or get harmed.
• If you are not at home, you can drop a key at the concierge desk in your building, have a friend be home on your behalf, or drop a set of keys at one of our office locations.
• If you are not at home, please let the trades person know where to leave the key after they are done—either inside the apartment, with the building concierge, or returned to our office.
• If you are not at home, please ensure any valuables are cleared away from the repair space, including counter-tops, tables, or other surface areas, to avoid potential damages.

If you need help or need to contact us during this stage, email us at support@sydneyrealtygroup.com.au or send us a message using the chat box on our website. We are always here to help!