How do I Lodge Repair Request?

We understand that sometimes things can go wrong in your home—whether it’s a leaking tap, a broken appliance, or something else entirely. When problems arise, we’re here to help! Our goal is to resolve issues smoothly and efficiently so you can get back to enjoying your home.

How to Report a Repair

To ensure we can take care of the problem for you, please send your repair request to your property manager using one of the methods below:

• Email us at support@sydneyrealtygroup.com.au.
• Use the chatbox on our website to lodge a support ticket.

What to Include in Your Request

To help us address your issue quickly, please provide the following details in your communication:

• The address of your property.
• A description of the problem.
• A photo of the issue (if possible).
• The best contact details for our team of qualified tradespeople to reach you.

What Happens Next?

At Sydney Realty Group, customer satisfaction is our top priority. Once you’ve lodged a repair request, you can expect to hear from us within 24-48 hours. We’ll keep you updated every step of the way until the issue is resolved.