Utility Connection for Rental Properties in NSW

Tenants are responsible for arranging their own utility connections before moving into a rental property in New South Wales. Even if electricity, gas, or internet services were connected during your inspection, these services are usually registered under the owner’s or outgoing tenant’s name and may be disconnected before your move-in date. To avoid arriving at your new home without essential services, it’s important to organise your utility connections at least 3 days in advance.

Utilities are not automatically transferred to new tenants. Energy retailers may disconnect electricity or gas services once an account is closed. For example, Origin Energy notes that services can be disconnected when an account is closed. This often occurs between the final inspection and the lease start date. Arranging your connections early helps ensure your property is ready to move in from day one.

To make your move easier, Sydney Realty Group works with MyConnect, an independent utility connection service that helps tenants organise essential services in one place. MyConnect can assist with setting up electricity, gas, internet, and other moving-related services, saving time during an already busy period.

1. Opt-In: Select "Need assistance with utility connection" on your rental application.
2. Expert Contact: A MyConnect team member will reach out to help you compare providers and arrange your connections.
3. No Cost: This service is provided at no extra cost to the tenant. Using MyConnect is completely optional; you are always free to organize utilities directly with your preferred providers.