Emergency Repairs

Urgent Repairs: What to Do When Things Go Wrong

We understand that life can be full of surprises, and sometimes things just don’t go as planned! During your lease, certain repairs may come up that are classified as urgent. These are repairs that affect the structural integrity of the property or pose a risk to your safety and well-being. If you encounter any of these issues, it’s important to act fast.

To report an urgent repair, simply email us at support@sydneyrealtygroup.com.au or use the chatbox on our website to submit a support ticket. For after-hours emergencies, call us at 0434 389 978

Examples of Urgent Repairs:

• Flooding, burst pipes, or serious leaks
• Serious storm or fire damage
• Roof leaks
• Gas leaks
• Electrical system failure
• Blocked toilets or showers
• Failure of essential systems (e.g., oven, air conditioning, or hot water)
• Front door lock issues are preventing access

Tenant Rights for Urgent Repairs

Under the Residential Tenancy Act, you have the right to arrange urgent repairs if necessary, with the landlord reimbursing you up to $1,000 for costs incurred. However, there are a few things to keep in mind:

• The issue shouldn’t have been caused by you (for example, if faulty appliances you own triggered a safety switch).
• You should make reasonable attempts to contact our leasing team.
• Allow us a fair chance to resolve the issue before seeking external help.
• If the problem is outside office hours, try calling the emergency contact number provided below.
• Keep all invoices and payment records to submit for reimbursement.

Trusted Service Providers:

If you need to reach a plumber or electrician for urgent repairs, here are trusted contacts:

Plumbers:

• Sublime Plumbing
  • Phone: +61 414 949 314
  • Email: enquiry@sublimeplumbing.com.au
  • Website: sublimeplumbing.com.au

Electricians:

• RelectriX Electrical
  • Phone: 0416 889 019
  • Email: rxproperty@hotmail.com