Tenant Portal Login & Guide

When you begin your tenancy with SRG, you'll receive an email invitation to access your tenant portal — your secure, 24/7 online hub for everything related to your rental property.

SRG uses the PropertyTree tenant portal, powered by MRI Software — one of Australia's leading property management platforms. From viewing your lease details and rent ledger to lodging maintenance requests and messaging your property manager, the portal puts you in control of your tenancy from any device, at anytime.

A tenant portal is a secure online platform that gives you self-service access to your tenancy information at any time. Instead of waiting to hear back from your property manager for routine queries, you can log in and find what you need instantly — whether that's your latest rent receipt, your lease end date, or the status of a maintenance request you submitted last week.

Access to your SRG tenant portal is set up by your property manager when your tenancy commences. You do not need to sign up yourself — we send you a direct invitation. Here is how it works:

1. Check your inbox — Look for an invitation email from SRG sent to the email address you registered with us. It will include a unique link to set up your portal account.
2. Click the link — This takes you to the PropertyTree portal set-up page.
3. Create your account — Select "Create a New Portal Account" and enter your email address.
4. Enter the verification code — A 6-digit code will be sent to your email. Enter it to verify your identity.
5. Set your password — Choose a password and log in. Your tenancy details will be waiting for you.

If you have previously used a PropertyTree tenant portal with another agency, simply click Login and use your existing credentials. Your new SRG tenancy will appear automatically in your account — no need to create a new one.

Prefer to manage things from your phone? The MRI Property Tree Connect app gives you full portal access on the go. Log in with the same credentials you use on the web — everything syncs in real time.

• iPhone / iPad: Download from the Apple App Store — search "MRI Property Tree Connect"
• Android: Download from Google Play — search "MRI Property Tree Connect"

Your invitation email from SRG also includes direct download links to make this as easy as possible.

Once you're logged in, your portal gives you instant access to the key information and tools you'll use throughout your tenancy — all in one place, available 24/7.

Here's what you'll find:

• Tenancy Overview — A snapshot of your property address, current rent status, outstanding bond monies, and your lease start and end dates.
• Rent Ledger & Receipts — View and download your full rental payment history or generate a ledger for any date range. Useful for rental applications, Centrelink/Services Australia or home loan purposes — no need to contact us.
• Invoices — Access any invoices relevant to your tenancy, stored and available to download at any time.
• My Documents — All documents shared by your SRG property manager are stored here securely, including your lease agreement, entry condition report and inspection reports.
• Account Settings — Update your personal details and notification preferences directly within the portal. To change your registered email address, contact your SRG property manager as this needs to be updated on our end first.